The business is located in a convenient spot, with a wheelchair-accessible parking lot. They offer online estimates, making it easy to get a quote. The company has a clear presence online with a website and a listed phone number.
The working hours are consistent, with the same schedule from Monday to Friday. However, they are closed on weekends. I was able to find information about the co-brand, WMH Inc, which suggests a solid business partnership.
One issue that stands out is the delayed response time for customers. A reviewer had to call multiple times and wait over a week for a callback or in-person visit for an estimate. Despite their apology and explanation of being in a peak period, this delay may impact customer experience and satisfaction.
Overall, the business has a good reputation, but this issue could be improved upon. Despite this, they seem to offer quality work and competitive pricing. It's worth noting that they did contact the customer after this post, which suggests a willingness to make amends.