This business has an extremely high rating from its clients, with a near-perfect score of 4.8 out of 5. The overall experience, quality of service, and innovativeness of the business are all highly rated. However, the one issue mentioned in the reviews is a missed detail, where the cleaning crew used the wrong equipment on the client's wood floors, resulting in the need for the client to redo the cleaning themselves. This issue is highlighted as a concern, but it's worth noting that the business apologized and acknowledged the mistake, showing a commitment to customer satisfaction and improvement. Despite this, the business's commitment to quality and customer satisfaction is evident throughout the reviews, with many clients praising the team's attention to detail, professionalism, and thoroughness. The business's flexibility and willingness to accommodate clients' needs, such as last-minute appointments and specific cleaning requests, are also notable. The pricing is also highly rated, with many clients finding it to be very fair and reasonable. Overall, this business seems to excel in many areas, making it a reliable and trustworthy choice for clients in need of cleaning services.