Kitty Hawk
Truist
Features
Wheelchair accessible parking lot
Drive-through
Photos & videos
Submit a review
Overall
Quality
Submit a review
This bank has a lot to improve on. Unfortunately, many customers have had poor experiences with the staff, who are often unfriendly and unhelpful. Some reviewers have even reported being spoken to rudely by tellers. The bank's customer service has also been criticized for being non-existent, with many customers struggling to get help with issues such as broken ATMs and faulty online banking.The building is clean and well-maintained, but the staff seems to be understaffed, leading to long wait times and frustration for customers. Some reviewers have praised individual employees, such as Tisha, who have been helpful and courteous.It's worth noting that the bank's location is convenient, with a wheelchair-accessible parking lot and a drive-through service option. However, the poor quality of service seems to outweigh these conveniences.Unfortunately, the bank's corporate office has been criticized for not addressing customer complaints and for implementing changes that have caused problems for customers. This has led to many reviewers saying that they will be switching banks due to their poor experiences at this location.The bank's pricing is not transparent, with no information available on this aspect. Innovativeness is also lacking, with many reviewers saying that the bank seems stuck in the past and not willing to adapt to changing customer needs.
Own this business?
Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Financial Service
Banks
Bank
Contact business
1