This business location offers excellent services for travelers and recreation enthusiasts. The staff is very friendly and welcoming, making the experience even more enjoyable. Captain Doug and his team, including JT, provide exceptional hospitality and knowledge of the area. They go above and beyond to ensure that customers have a memorable experience, whether it's fishing or just spending time on the water.
The business is very well-organized, with a clear understanding of what customers want to achieve during their visit. They provide personalized experiences, catering to individual needs and preferences. The communication is open and clear, making it easy for customers to plan their trip.
However, there is one notable exception to the excellent service. A customer experienced a cancellation with less than 24 hours' notice, which was not explained and resulted in a poor experience. It's essential for businesses to maintain a high level of professionalism and communication, even in difficult situations.
Overall, this location is a great choice for those looking for a fun and memorable experience on the water. With its excellent quality of service, competitive pricing, and innovative approach, it's definitely worth considering.