The business is located in a convenient spot, making it easy to find. The employees are very friendly and helpful. Many customers have had great experiences with the staff, citing them as knowledgeable and professional. The store has a wide selection of phones and accessories, and the prices are generally considered to be competitive. However, there have been some issues with the quality of service, with some customers reporting slow internet speeds and difficulties with phone activation. The business also has a clear and easy-to-use website, which makes it simple to find the information and services you need. On the other hand, there have been some complaints about the store's hours of operation, with some customers reporting that the store is not open during its posted hours. One issue that has been raised by several customers is the lack of transparency about the store's policies and practices, including the pricing and features of their plans. This has led to some confusion and frustration for customers.