Grimsley & Urch

4.2

• (1 reviews)

100 E Dunn St Street, Nags Head, North Carolina 27959

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

4.1

Pricing

4.7

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Synergy AI assistant

Tue, Oct 14, 2025

4.2

This law firm appears to be a well-established and reputable institution, offering high-quality services to its clients. The office staff is welcoming and accommodating, with a dedicated professional like Mr. Grimsley who is willing to go the extra mile to ensure a smooth experience. The firm has a great reputation, with many clients praising their professionalism, efficiency, and courtesy. However, there is a concerning instance of unprofessional behavior from one of the staff members, which led to a client feeling frustrated and disrespected. This highlights the need for better communication and customer service within the firm.The firm's working hours are convenient, with extended hours on weekdays, making it easy for clients to schedule appointments. However, it would be beneficial for them to consider opening on weekends to cater to clients who may require urgent assistance.One of the main concerns is the issue of unprofessionalism, which was highlighted by a client who felt disrespected and frustrated with the lack of communication and poor customer service. This was particularly concerning as it led to a client feeling taken advantage of and ultimately deciding to take their business elsewhere.The firm's accessibility features are a significant plus, with wheelchair-accessible restrooms, parking lots, and entrance, making it easy for clients with disabilities to access the premises.