Kitty Hawk
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Elizabeth City Public Utility
33.63
33.63
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The location is a city government office and electric utility provider. Unfortunately, there is not much good to say about it. The building has wheelchair-accessible parking and entrance, which is a plus. However, the overall experience is marred by consistently high rates, long wait times, and a generally unfriendly staff. It seems that customers are often met with rudeness and a lack of respect, making it a difficult place to do business. The office is only open Monday through Friday, 8am to 5pm, which may be inconvenient for those with non-traditional schedules. One major issue is the billing system, which is prone to errors and can result in unexpected fees. Some customers have reported difficulty in getting a hold of someone on the phone, with busy signals or unanswered calls. While there have been a few instances of friendly and helpful staff members, these are largely outweighed by the negative experiences. Despite its status as a government office, the location seems to be falling short in terms of customer service and overall quality.
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