Carolina Shores Vacation Rentals

3.7

• (1 reviews)

4721 N Croatan Hwy Highway, Kitty Hawk, North Carolina, 27949

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3.7

1 reviews

Overall

3.7

Pricing

4.0

Quality

3.0

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Synergy AI assistant

Tue, Oct 14, 2025

3.7

This business location is a decent option, but with some areas for improvement. The quality of the rentals is average, with some issues reported by customers. The pricing is generally reasonable, but some customers felt that they were overcharged. The location is wheelchair accessible, which is a plus.However, there are some red flags to consider. Some customers reported poor customer service, with issues going unaddressed and unreturned phone calls. There were also reports of dirty or poorly maintained rentals, which is unacceptable.It's also worth noting that the business has a history of canceling reservations at the last minute, which can be frustrating for customers. Additionally, some customers felt that the business was unresponsive to their concerns and did not provide adequate compensation for issues that arose during their stay.Overall, while this business location may be a decent option for some customers, it's not without its flaws. Customers should be aware of the potential issues and be prepared to advocate for themselves if problems arise.The business seems to be a reliable source of vacation rentals, but there is a notable issue with cleanliness and maintenance of the properties. The customers reported some instances of dirty properties, broken appliances, and unaddressed issues. This problem is a major turn-off and may prevent some people from using the service.One of the main issues is the lack of proper cleaning and maintenance of the properties. Some customers reported finding dirty or broken appliances, and in one case, a family found an open container of rat poison in the kitchen. This is unacceptable and a major safety concern.The business also has a history of being unresponsive to customer concerns. Some customers reported not receiving a refund for a cancelled reservation, and others felt that their concerns were not taken seriously.The customer service is another area that needs improvement. Some customers reported being spoken to in a rude or dismissive manner, and others felt that the staff was unhelpful.Overall, the business has some major issues that need to be addressed. While it may be a reliable source of vacation rentals, the lack of cleanliness and maintenance, combined with poor customer service, makes it a business that customers should approach with caution.To improve, the business should prioritize cleanliness and maintenance of the properties. This includes hiring a reliable and thorough cleaning staff and regularly inspecting the properties to identify and address any issues.Additionally, the business should focus on providing better customer service. This includes responding promptly to customer concerns, being respectful and helpful, and taking a proactive approach to resolving issues.Finally, the business should consider implementing a more transparent and fair refund policy. This would help to build trust with customers and prevent situations where customers feel that they have been taken advantage of.By addressing these issues, the business can improve the overall experience for customers and become a more reliable and trustworthy source of vacation rentals.