This car wash has an impressive facility with great amenities, including free vacuums, towels, and a car vacuum. The staff is generally friendly and helpful, with some team members going above and beyond to provide excellent customer service. The washes are efficient and get the job done, but some customers have experienced issues with the quality of the wash, including scratches and damage to their vehicles. Some also feel that the prices are not worth the top-tier experience. The car wash offers some innovative features, such as NFC mobile payments and undercarriage cleaning. However, some customers have experienced issues with the equipment and maintenance of the car wash, leading to a mediocre overall experience.There is one major issue that has been reported by multiple customers: damage to their vehicles during the wash process. Some customers have experienced scratches and dents on their cars, which has led to a loss of trust in the car wash's ability to safely clean vehicles. This issue has not been consistently addressed by the car wash's management, leading to a sense of frustration and disappointment among customers.