This location is a real estate agency that offers apartment rentals and has a strong reputation on the island. With a rating of 4.4 out of 5, customers praise their excellent customer service, helpful staff, and clean and well-maintained properties. Many reviewers have rented from them multiple times and appreciate their reliability and professionalism. The agency seems to go above and beyond to ensure a smooth and enjoyable experience for their clients. However, a few reviewers mention inconsistent service, which may be due to the fact that they have a monopoly on rentals in Ocracoke.Some reviewers highlight the agency's staff, describing them as friendly, knowledgeable, and accommodating. They appreciate the staff's local knowledge and recommendations, which make their stay on the island even more enjoyable. Others praise the agency's willingness to work with them to find the perfect property, even if it means going above and beyond to accommodate their needs.A few reviewers mention issues with communication and follow-through, but these seem to be isolated incidents. One reviewer had a problem with their rental property, but the agency quickly responded and resolved the issue.Overall, Blue Heron Realty appears to be a reputable and reliable agency that prioritizes customer satisfaction. While there may be some minor issues, the majority of reviewers are extremely satisfied with their experience.A key area for improvement is communication and follow-through. While the agency seems to have a strong reputation, a few reviewers mention issues with staying in touch or following up on their needs. Addressing these issues could help to ensure that all clients receive the same level of service.In terms of innovativeness, the agency seems to be doing well, with a rating of 4.2 out of 5. However, there may be opportunities for them to think outside the box and offer new and innovative services to their clients.The agency's pricing is also a strength, with a rating of 4.5 out of 5. Many reviewers appreciate the competitive pricing and the value they receive for their money.Overall, Blue Heron Realty is a solid choice for anyone looking for a reliable and trustworthy real estate agency on the island. While there may be some minor issues to work through, the agency's strengths in customer service, communication, and pricing make it a great option for renters.