This business has a solid reputation, with a high rating of 4.0. However, the quality of their products and services can be inconsistent, as some customers have reported issues with their shutters. On the other hand, the company's pricing is very competitive, making them a good option for those on a budget. Despite some negative reviews, the company has a team of knowledgeable and personable staff, including Mr. Miller, who takes the time to match the color of the shutters to the customer's home. Some customers have also reported issues with communication and customer service, which can be frustrating. However, it's worth noting that the company has a wheel chair accessible parking lot and entrance, making it easy for people with disabilities to access their services. One of the main issues with this company is the long wait time for production and installation of custom-built shutters. Some customers have reported waiting several weeks or even months for their shutters to be installed. Additionally, some customers have reported issues with the quality of the shutters, including bubbles in the paint and incorrectly installed parts. It's essential for customers to carefully review their contract and ensure that they understand the production and installation timeline before making a purchase.