Kitty Hawk
Wingate by Wyndham Kill Devil Hills NC
4.13
4.13
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This location has many issues, but the first and most pressing one is with cleanliness. Many guests reported finding dirty floors, stained furniture, and bugs in their rooms. Some even had to bring their own broom to sweep the room themselves. The hotel's pool was also described as dirty and with sand several inches deep. Additionally, the fitness center was out of service, and the free Wi-Fi was unreliable.While some guests were happy with the hotel's location and views, many were disappointed with the state of the hotel itself. Some reported finding problems with the rooms, such as a continuous smell of marijuana, a broken banister, and an inhaler under the seat cushion. The hotel's renovation attempts seemed to be incomplete, with many areas looking like they needed more work.The hotel's staff was also a source of frustration for many guests. Some reported rude and unhelpful front desk staff, while others were unhappy with the lack of customer service. Many guests felt like their problems were not taken seriously, and some were even told that the hotel was sold and that the new owner was not responsible for any issues.Overall, this hotel seems to be in need of significant improvement. While some guests had positive experiences, many more had problems with cleanliness, staff, and the overall state of the hotel. Guests who are looking for a clean and well-maintained hotel with good customer service may want to consider other options.
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