This business is a great option for those in need of water utility services and water heater repair. The staff at this location seem to be knowledgeable and friendly, making the experience of using their services quite pleasant. However, the quality of work can be a bit hit-or-miss at times. On the other hand, the prices are very reasonable and competitive in the market.The business has made a conscious effort to be accessible to all customers, with a wheelchair-accessible parking lot and entrance. This is a welcome feature for those with mobility issues.One major drawback is the limited hours of operation, which can be a hassle for those who need to schedule an appointment outside of normal business hours. They only accept debit and credit cards as payment, which is convenient for most customers.It's worth noting that this business is affiliated with Tyrrell County Utilities, which adds to their credibility and expertise in the field. However, it's not clear how much autonomy this location has in terms of making decisions and implementing new ideas. The innovativeness of the business is hindered by the limitations of the parent company.Overall, this business is a solid choice for those in need of water utility services and water heater repair. While there are some areas for improvement, the staff is friendly and the prices are competitive.