The business provides a mix of excellent and mediocre experiences. The variety of houses is appealing, with some offering direct access to the ocean. The real estate agents are knowledgeable and responsive, especially in handling issues. However, some customers reported neglected maintenance, cleanliness, and equipment failures. Despite the efforts of the staff to resolve these problems, the company's overall performance falls short of being exceptional. It's worth noting that the majority of customers express gratitude for the help they received during their stay. However, the contrast between these positive interactions and the serious issues that some guests faced brings the overall quality of the business down. The website and app are user-friendly and offer a lot of amenities, which is a big plus. However, one customer's experience with the condition of the property and the staff's handling of it raised concerns about the company's attention to detail and accountability. The presence of staff and the amenities they offer during peak times is a nice touch. There is one major issue with the company's handling of a customer's concerns, where they were unresponsive and failed to address the customer's complaints properly.