This business location has a well-established reputation for serving high-quality food. Customers praise the deliciousness of their fried chicken, as well as their sides, desserts, and other menu items. The prices are considered reasonable, with many customers feeling that they get a good value for their money. The business has a strong commitment to using fresh, locally-sourced ingredients, which is reflected in the quality of their food.However, there have been some issues with consistency and service. A few customers have reported that their food was not prepared correctly or that they had to wait a long time for their orders. Additionally, some customers have expressed frustration with the long lines and wait times, particularly during peak hours.The business has a strong online presence and is well-liked by customers. They have a high rating on review platforms and are frequently praised for their friendly and welcoming staff. However, the business could benefit from improving their consistency and service to match the high standards set by their food.One notable issue is the complaint from a customer about the old lady working the phone having a nasty attitude and poor people skills. This suggests that the business may need to work on improving their customer service and staff training to ensure that all customers receive a positive experience.