This location has a good reputation with a high overall score. The staff is friendly and helpful, with many customers mentioning the great service they received from the technicians and customer service representatives. The website is easy to use, allowing customers to order and pay online without hassle. However, there have been some issues with communication, with some customers waiting for a long time to get a refill or experiencing difficulties with scheduling appointments. It's also worth noting that the company has had some problems with scheduling refills, with some customers being left without gas during the winter months. The pricing is reasonable, but some customers have reported being charged extra for services they didn't need. Overall, Thompson Gas is a reliable choice for propane and gas services, but customers should be aware of the potential issues with communication and scheduling. The company could improve by providing more transparent and timely communication to its customers. One issue stands out: inconsistent communication and scheduling, which has left some customers without gas during critical times.