The business has a mixed reputation, with some clients expressing satisfaction with the care they received, particularly in terms of medication management. However, the majority of clients have had negative experiences, citing issues with accessibility, responsiveness, and professionalism. Many clients have reported difficulty in getting appointments with their preferred therapists, and some have even experienced complete lack of response from staff. Additionally, there have been concerns raised about the quality of care, with some clients feeling that their concerns were not taken seriously or that they were treated with disrespect. While some clients have praised the staff, particularly the receptionists, it seems that there are systemic issues that need to be addressed. The location is wheelchair accessible, which is a positive aspect, but it does not seem to compensate for the other issues. It is worth noting that some clients have had very bad experiences, which makes it difficult to fully trust the business.