The business is well-established and reliable, with a strong reputation for pet grooming services. The staff is friendly and knowledgeable, with many reviewers praising the personalized attention they received for their pets. Destany, in particular, is mentioned multiple times as an exceptional groomer who takes the time to understand the needs of each pet and its owner. The business is committed to providing top-notch care for pets, as evident from their attention to detail and willingness to accommodate special requests. However, there is one notable issue: a reviewer was told at the last minute that their senior pet could not be groomed due to a prior unknown condition, which was not communicated clearly during the initial consultation. This lack of transparency and clarity caused inconvenience and frustration for the owner. The business has since apologized and taken steps to address this issue.