Kitty Hawk
Outer Banks Insurance
7.02
7.02
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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The business has a strong reputation, with an overall rating of 4.3. The location is wheelchair accessible, making it easy for everyone to visit. The staff is friendly and helpful, with many customers praising Ashley's assistance. She has been known to go above and beyond to find the best deals and solutions for clients. However, some clients have reported issues with communication and delays in responding to emails. Most clients have reported a very positive experience with the business, praising the staff's professionalism, kindness, and willingness to help. They have appreciated the thorough and personalized service, which has made them feel like family. It's worth noting that the business has a dedicated team that is proactive in assessing clients' insurance needs and providing options for quotes and binding. However, it seems that some clients have experienced delays or difficulties in the process, which might be worth addressing to improve the overall experience.Unfortunately, there was one instance of a client experiencing a negative interaction with the business, where they felt that their emails were ignored and their home insurance process was delayed. This highlights the importance of maintaining good communication and follow-up with clients to ensure their satisfaction.
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Categories
Financial Service
Life Insurance
Insurance agency
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