The agency, located on Gwen S. Pritchard 1537 N Road St Street in Elizabeth City, seems to have mixed reviews from clients. Some people praised the staff, particularly Gwen and her team, for being super nice, helpful, and exceptional in their service. One client even mentioned that they have been with the agency for 30 years and highly recommends them. On the other hand, there was a client who had a very negative experience, describing the company as unorganized and not following through on their promises. This highlights a potential issue with communication and follow-through. The agency's commitment to accessibility is a positive aspect, with a wheelchair-accessible parking lot and entrance. Overall, it seems like the agency has some great qualities, but also some areas for improvement.