The location has had several issues with customer satisfaction, including damaged property and poor communication. One customer reported that a driver crashed into their historic home, resulting in substantial damage, and the owner refused to fix the issue. Another customer received incorrect orders and was not compensated. However, some customers have had positive experiences, such as receiving sanitized linens and timely delivery of rental equipment. The location has also been praised for its convenience and fair prices. Despite the issues, the owner has shown a lack of accountability and customer care.