This location has a solid reputation among customers, with most being extremely satisfied with the service they receive. The staff is highly praised for being caring, professional, and knowledgeable. Mike, one of the hearing specialists, is particularly mentioned as being great and helpful. The office is described as clean and the staff is always friendly and willing to help. The service options are varied, including onsite services, in-store shopping, and in-store pickup. The working hours are standard, with the exception of weekends.Some customers have mentioned that the receptionist Robin is always friendly and professional, and she even cleans their hearing aids as needed. Another customer appreciated the fact that the doctor is very professional and easy to talk to.However, one customer had a negative experience, stating that the receptionist was rude and kept talking over them. They also mentioned that the staff was not willing to discuss price over the phone, even with test results from a specialist from another clinic.The location appears to be wheelchair accessible, with a wheelchair accessible restroom, parking lot, and entrance. The planning is appointment-based, which may be a drawback for some customers.Overall, this location seems to provide excellent service and has a strong reputation among customers. However, the one negative review highlights the importance of having a welcoming and transparent staff.