Kitty Hawk
Jennie's Duct Clean
24.69
24.69
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Repair services
Installation service
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Overall
Quality
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Based on available information, this business seems to have a bit of a mixed reputation. The company offers repair and installation services for heating and cooling systems, as well as duct cleaning through their co-brand Jennie's Duct Clean. One of the strengths of this business is their promptness and professionalism, as evident from some of the positive reviews. However, there have been instances of customers feeling neglected or unresponsive to their concerns, which is concerning. One particularly disappointing experience involved a customer who had to spend $900 to fix the issues caused by a wrong installation. It's essential for any business in the HVAC industry to get things right the first time, and failing to do so can have severe consequences for customers. On the other hand, the company's pricing is generally considered fair, and their pricing transparency might be a significant advantage in a competitive market. This business could benefit from improving their responsiveness to customer concerns and perhaps implementing quality control measures to ensure that all installations are done correctly. Despite these issues, the business still has a solid overall rating, suggesting that there are some very satisfied customers who would recommend them.
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Categories
Home & Daily Service
Construction & Development
Home Aircon Repair
HVAC contractor
Construction & Modeling
Heating contractor
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