The business has a good reputation with an overall score of 4.2 out of 5. The quality of food and service is decent, scoring 3.8 out of 5, but there are some concerns about consistency and attention to detail. The pricing is very reasonable, scoring 5 out of 5, and the business has a good reputation for innovativeness, scoring 4.5 out of 5. One major issue is that some customers have reported receiving cold or undercooked food, which is a significant concern for a restaurant. Another issue is that some customers have reported being treated poorly by staff, including a manager who was described as "psychotic" and passive-aggressive. This suggests that the business may have some problems with customer service and staff management.Despite these issues, the business has many positive reviews, with customers praising the view, atmosphere, and food quality. The restaurant has a good selection of seafood and American cuisine, and the prices are very reasonable. The staff is often friendly and attentive, and the business has a good reputation for live music and events.To improve, the business should focus on improving consistency and attention to detail in the kitchen, as well as providing better customer service and staff management. This could involve training staff on customer service skills and addressing any issues with staff behavior. Additionally, the business could consider implementing quality control measures to ensure that food is consistently prepared and served at the correct temperature.Overall, the business has a good reputation and many positive qualities, but it needs to address some significant issues to improve customer satisfaction and maintain a high level of quality.