This pet groomer has received mixed reviews from clients. On the one hand, many people have praised the staff for being friendly, patient, and gentle with their pets. They have also commended the salon for being clean, affordable, and doing great work. Some clients have even mentioned that their pets, even those with special needs, have had a great experience at the salon. For example, one client mentioned that the staff was very patient with their pup who was afraid of getting his nails done. Another client appreciated the staff's kindness and gentleness when handling their fully blind dog. On the other hand, there have been some negative reviews. One client had a terrible experience with Karen, who was supposed to groom their dog but was on vacation and didn't inform them. The client was left waiting for their dog, which was a long way from home, and felt unappreciated. Another client was upset when their dog came home with diarrhea after being groomed at the salon. They also witnessed an unattended dog getting strangled by the grooming loop, which they found disturbing.The quality of the work seems to be inconsistent, with some clients being very pleased with the results and others being less than satisfied. One client mentioned that their dog was left with diarrhea after being groomed, which suggests that the staff may not always be paying attention to the health and well-being of the animals in their care. However, many other clients have praised the staff for doing a great job and taking care of their pets.Overall, the pricing at this salon seems to be very reasonable, with many clients commenting on how affordable it is. This is a major plus for pet owners who are looking for a reliable and trustworthy groomer.Unfortunately, there is not enough information to determine the level of innovativeness at this salon.