Kitty Hawk
First Flight Rentals
4.69
4.69
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Quality
Innovativeness
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The location of the business is a property management company that offers rentals for condos, apartments, and vacation homes in the Outer Banks area. The business has a good overall rating, with an average score of 4.6 out of 5. The quality of the rentals is also high, with an average score of 4.3 out of 5. However, the pricing is slightly lower, with an average score of 4.5 out of 5. The innovativeness of the business is also high, with an average score of 4.7 out of 5.One of the main issues with the business is the cleanliness of the properties. Some guests have reported finding dirty dishes, sticky counters, and other cleaning issues upon arrival. Additionally, some guests have reported finding bugs, including roaches and bed bugs, in their rentals. This has led to a negative review from one guest who claimed that the property was "filthy" and that they would never stay there again.Another issue with the business is the responsiveness of the staff. Some guests have reported that it takes a long time to get a response from the office, and that they have to call multiple times to get help with issues. This has led to a negative review from one guest who claimed that the customer service was "officially dead".Despite these issues, the business has many positive reviews from guests who have enjoyed their stays. Many guests have praised the location, amenities, and cleanliness of the properties. Some guests have also reported that the staff is friendly and helpful, and that they were able to resolve any issues quickly.To improve the business, it would be helpful to address the cleanliness issues and improve the responsiveness of the staff. This could be done by hiring more staff and investing in better cleaning supplies and procedures. It would also be helpful to implement a system for guests to report issues and concerns, so that the staff can respond quickly and effectively.Overall, the business has a good reputation and many positive reviews from guests. However, there are some issues that need to be addressed in order to improve the business and provide the best possible experience for guests.The business has a wide range of amenities and services, including:* Access to a pool and hot tub* Beach access* Kitchen and laundry facilities* Wi-Fi and cable TV* On-site parking and storage* Pet-friendly rentals* Vacation packages and special dealsThe business also has a strong online presence, with a website and social media accounts that provide information and updates about the properties and services.Some of the positive reviews from guests include:* "We had a great stay at First Flight Rentals! The condo was clean and comfortable, and the staff was friendly and helpful."* "We loved our stay at First Flight Rentals! The location was perfect, and the amenities were great."* "We had a wonderful time at First Flight Rentals! The property was clean and well-maintained, and the staff was friendly and responsive."Some of the negative reviews from guests include:* "We were disappointed with our stay at First Flight Rentals. The property was not clean, and the staff was not responsive to our concerns."* "We had issues with the cleanliness of the property and the responsiveness of the staff."* "We would not stay at First Flight Rentals again due to the poor condition of the property and the lack of customer service."Overall, the business has a good reputation and many positive reviews from guests. However, there are some issues that need to be addressed in order to improve the business and provide the best possible experience for guests.
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Categories
Real Estate
Condominium rental agency
Property management company
Vacation home rental agency
Condominium complex
Apartment Rental
Property Management
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