Kitty Hawk
Enterprise Rent-A-Car
2.43
2.43
Features
Debit cards
Identifies as women-owned
Identifies as women-owned
Wheelchair accessible entrance
Active military discounts
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
Photos & videos
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Quality
Pricing
Overall
Innovativeness
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The review of this Enterprise location in Kill Devil Hills is quite mixed. While the pricing is a strong point, with many reviewers praising the affordability of the rentals, the quality of service is inconsistent. Some reviewers had excellent experiences with friendly and helpful staff, but others reported issues with unprofessional behavior and a lack of concern for customer needs. The innovativeness of the location is a positive aspect, with some reviewers noting that the staff goes above and beyond to accommodate customers. However, the location has a tendency to be disorganized, with some reviewers reporting that reservations were not honored and that the staff struggled to manage the inventory of vehicles. Overall, this location is average, with some strengths and weaknesses that need to be addressed.Several reviewers mentioned that the staff was friendly and helpful, but some also reported that the staff was unprofessional and lacked empathy for customers. This inconsistency suggests that the location may be suffering from poor management or training. The location's tendency to be disorganized and struggle with inventory management is also a concern, as it can lead to delays and frustration for customers.On a positive note, the location's pricing is a major strength, with many reviewers praising the affordability of the rentals. This is likely due to the location's efforts to stay competitive in the market. However, this may also be a sign that the location is sacrificing quality in order to keep prices low.One major issue that several reviewers mentioned is the lack of follow-through on reservations. Several reviewers reported that they made reservations in advance, only to arrive and find that the location did not have the vehicle they had reserved. This is a major problem, as it can cause significant inconvenience and stress for customers.Overall, this location has the potential to be a top-rated Enterprise location, but it needs to address its consistency and organizational issues in order to achieve that goal.The issues with customer service are highlighted by several reviewers, including one who reported being spoken to rudely by a staff member and another who was told that reservations didn't mean anything. These experiences are unacceptable and suggest that the location needs to work on providing better customer service.The location's innovativeness is a positive aspect, with some reviewers noting that the staff goes above and beyond to accommodate customers. However, this is not consistent across all reviewers, and some reported that the staff was unhelpful and unprofessional.Several reviewers also mentioned that the location's hours of operation are inconvenient, with some reporting that they had to wait in line for a long time before being served. This is a concern, as it can cause frustration and inconvenience for customers.Overall, this location has some strengths, but it also has several weaknesses that need to be addressed in order to improve the customer experience.
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Categories
Travel & Recreation
Car rental agency
Van rental agency
Car Rental
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