This business is a mixed bag. It seems like they're skilled at what they do, but have some room for improvement when it comes to following through on commitments. The owner, Estella, appears to be responsive and willing to work with clients, but there have been instances where they've missed deadlines or lost touch with customers. On the other hand, their pricing is reasonable, and they're willing to take on projects that other companies might view as too small. However, it's worth noting that they only work within a certain geographic area, so they may not be a good fit for everyone.One major issue that's come up is a lack of follow-through. A client was promised a quote within a week, but it took three weeks to receive it, and even then, the business lost touch after that. This kind of inconsistency can be frustrating for customers and make it difficult to build trust.Overall, it seems like this business has a lot of potential, but they need to work on being more reliable and responsive to their clients' needs. With a little more attention to detail and follow-through, they could be a great choice for those in need of concrete work or landscaping services.Their positive reviews highlight their quality work and reasonable pricing, with one client raving about their extensive concrete refurbishment project. However, the negative reviews suggest that they need to work on their communication and follow-through to build trust with their clients.Despite these issues, the business has some notable strengths, including their willingness to take on small projects and their commitment to quality work. With a bit more attention to detail and a stronger focus on customer service, they could be a great choice for those in need of their services.