The location is a county government office that provides services related to animal control. It is wheelchair accessible, making it easy for people with disabilities to visit. The office seems to have a professional staff, as evidenced by the high rating of 5.0 from one of the clients. However, there was a negative experience reported by another client, who felt that the manager was uncaring and unhelpful. The facility is clean and beautiful, and the staff takes good care of the shelter pets. The office offers a 2-week trial period for adopters to ensure that the pet is a good fit for their home. Overall, the location seems to be well-organized and efficient, but there is room for improvement in terms of customer service. The issue that needs to be addressed is the uncaring attitude of some staff members, which can make a negative impact on the clients' experience.