This business location seems to have mixed reviews. The overall experience is mediocre, with some customers expressing satisfaction and others expressing extreme dissatisfaction. The quality of work and products seems to be inconsistent, with some customers receiving high-quality results and others receiving subpar work. There are numerous complaints about poor communication, unprofessional behavior, and lack of follow-through on orders.Many customers have experienced delays and excuses from the company, including blaming the pandemic for their inability to complete orders. Some customers have had to drive long distances to meet with the company, only to find that the office is closed or the staff is unresponsive.It's clear that the company has a significant issue with customer service and communication. Many customers have reported that their phone calls and emails are ignored, and that they are unable to get in touch with the company.The pricing seems to be a strength for the company, with some customers commenting on the competitive pricing.There are also issues with the company's ability to innovate and adapt to customer needs. Some customers have expressed frustration with the company's rigid and inflexible approach to customer service.The business is located in a shopping area and appears to have a monument-making service. However, the company's reputation and customer service issues may make it difficult for customers to trust and rely on the business.One notable issue is the lack of accountability and follow-through from the company. Many customers have expressed frustration with the company's excuses and lack of effort to resolve issues. This suggests that the company may need to take a closer look at its internal processes and customer service practices to improve its overall reputation and customer satisfaction.