Kitty Hawk
Beach Limousine
4.59
4.59
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Overall
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The business location, situated in Kill Devil Hills City, offers a range of services including limousine and airport shuttle services. However, some customers have reported issues with communication and reliability. It's worth noting that the company has a co-branding partnership with Beach Limousine. The experience of one customer, who booked a limousine for their wedding reception, was particularly disappointing. The customer reported that the initial limousine was replaced with a suburban, allegedly due to a previous incident, and that the owner, Sunny, was unprofessional and tried to deceive them. Despite the customer's initial concerns, the final experience with the limousine was actually clean and satisfactory. However, the issue with communication and trust has left a negative impression on the customer. A full refund was not provided, and the customer was offered a reduced refund of $100, which they declined. The customer advises others to exercise caution when dealing with this company, particularly in regards to communication and reliability. Overall, the business has a relatively low overall score, reflecting the issues with quality and pricing, as well as a lack of innovativeness in their services. The pricing of their services may be high, but this needs to be taken into account when considering the quality of service received.
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Categories
Travel & Recreation
Car Rental
Taxi Service
Automotive & Boat Service
Transportation
Chauffeur service
Limousine service
Airport shuttle service
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